1. Service Commitment
We are committed to delivering high-quality, professional cleaning services. Our trained staff follow standard procedures to ensure consistent and reliable results.
2. Booking & Scheduling
Appointments must be booked in advance. Any changes or cancellations should be made at least 24 hours before the scheduled service time.
3. Access to Property
Clients are responsible for providing safe and timely access to the property. Our team will treat your home or workplace with care and respect.
4. Cleaning Products & Equipment
We use safe, effective, and eco-friendly cleaning products whenever possible. If you prefer specific products, please inform us in advance.
5. Health & Safety
Our staff follow strict health and safety guidelines. We reserve the right to refuse service in unsafe or hazardous environments.
6. Damage & Liability
While we take every precaution, if accidental damage occurs, it must be reported within 24 hours of service completion for review.
7. Satisfaction Guarantee
Customer satisfaction is our priority. If you are not satisfied with our service, contact us within 24 hours and we will address the issue promptly.
8. Payment Policy
Payment is due upon completion of the service unless otherwise agreed. Late payments may result in service delays.
9. Privacy Policy
All client information is kept confidential and used only for service and communication purposes.
